Humble Support

We all know billing problems and financial failures happen at companies. It happens. There are companies that actually try to cover it up, say only what they have to legally… and then there are those that come to you first, let you know they made a mistake and admit it. Which gains customer respect for sure.
I just received this from Dreamhost:

“Hi Chadrick!

Ack. Through a COMPLETE bumbling on our part, we’ve accidentally attempted
to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY
(it was all due to a fat finger)!

We’re really really realllly embarassed about this, but you have nothing
to worry about. Please ignore any confusing billing messages you may have
received recently; we’ve already removed all those bum future charges on
your account (#341567) and already refunded the $119.4 charge on your
credit card.

You should get the money back on almost immediately, within a day or
two max, and there’s no need to contact your credit card company or bank
for the refund.

Thank you very very much for your patience with this.. we PROMISE
this won’t happen again. There’s no need to reply to this message unless
of course you have any other questions at all!

Sincerely,
The Foolish DreamHost Billing Team!”

Kudo’s Dreamhost. I’ll keep you around a while.

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~ by Chadrick on January 15, 2008.

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